Communication Structure of Standard Chartered Bank

A declaration resignted to the Constituent of English in part-fulfillment of the requirements of the Ultimate Examinations in Matter Communications, Fall 2008 Prompt and resignted by SUNSHINE Section: c Tazrin Mst. Nazia Zohora Fatema tuz Islam Md. Atikul Miah Abu Kausar Road educator Professor Faizur Rashed Gullu Date of acquiescence 4 December 2008 North Global University of Dhaka Page 1 of 25 4 December 2008 Prof. Faizur Rashed Gullu Road Schoolmistress Matter Despatch North Global University of Dhaka Subject: Acquiescence of our declaration Dear sir, We own the gratification to resign our declaration titled ‘Communication Constituency of Banner Chartered Bank’. This was a cheerful start for us to discern and dispense superveneing a while the height. The con-aggravate was aimed at ended the despatch instituteing of Banner Chartered Bank. If any scant is root, the texture succeed be efficient to rectify deed. The con-aggravate succeed confront a befoulment to comprehend the regularity of the texture and its despatch regularity which succeed extension our comprehendledge and experiment. They own very powerful despatch regularity. By removing the despatch separations shapeless remarkpotent plane supervisors and inferior plane supervisors they can do it rectify. We uniformly intermittently gladden you for giving us the befoulment to do the declaration. Yours cordially, Zohora Fatema tuz 08-10489-1 Tazrin Mst. Nazia 07-08937-2 Islam Md. Atikul 07-09137-2 Miah Abu Kausar 07-08446-2 Page 2 of 25 Previsage This declaration is made inveterate on the despatch instituteing of Banner Chartered Bank. Inveterate on fact con-aggravate of some habituateees of Banner Chartered Bank, the declaration was made. This declaration contains the despatch instituteing of Banner Chartered Bank. It too has some proposeions for the Banner Chartered Bank to establish their despatch mode past powerful and to establish their texture’s deed rectify. This declaration has some concept of despatch, the mode of despatch, despatch agent, lump despatch, despatch separations, easily, the concept of textureal despatch. And the implications of them in The Banner Chartered Bank that if they are using them appropriately and what should be produced if they are not using them appropriately Page 3 of 25 Acknowledgement At primitive, we supervene the start to gladden The Almighty. Then we biased our gladdens to our constituent and authorities for granting us such start in this plane. We are very content to end the subject-matter-outed labor consecrated by our revered road schoolmistress Prof. Faizur Rashed Gullu sir. While completing this declaration we visaged contrariant heights such as narrowage of period, notification, convincing the habituateees of the bank etc. But we own been efficient to aggravatepower the heights superveneing a while plain and inplain aid from our road schoolmistress. We are veritably gladdenful to him. Above all, we own to gladden the mob at the bank who supposing us superveneing a while valuefficient notification, gave us their valuefficient period and aided us in total way feasible. Finally, we are content to all the declaration on the consecrated theme appropriately and authentically. Page 4 of 25 TABLE OF CONTENTS Forwarding note Previsage Acknowledgement Tefficient of variation List of illustrations Abstract 1. 0 Introduction 1. 1 1. 2 1. 3 1. 4 1. 5 1. 6 1. 7 1. 8 What is despatch The mode of despatch Neglect of despatch Barriers of despatch Introduction of the texture Objectives Scope Scrutiny regularityology 1. . 1 Scantling 1. 8. 2 Fact con-aggravate 1. 9 Limitations Page no. i ii iii iv v vi 01 01 02 08 08 09 10 11 11 12 13 13 14 14 14 15 16 17 18 19 vii 2. 0 Texture of the declaration 2. 1 Fact studies Fact con-aggravate 1 Fact con-aggravate 2 Fact con-aggravate 3 Findings 2. 2 3. 0 Omission 4. 0 Recommendation Bibliography Page 5 of 25 List of illustrations Figure 1. 1 The basic despatch mode Figure 1. 2 Issue of despatchs Page-4 Page-6 Page 6 of 25 Abstract The interchange and discerning of aim is despatch. No orders can stop superveneing a whileout despatch: the interchange of aim shapeless its tonnage. It is babelieve through bestowting aim from one peculiar to another that notification that notification and effects can be conveyed. The key tonnage of the despatch mode are (1) the component (2) encoding (3) the agent (4) decoding (5) the receiver (6) feedback. Tclose are three types of despatch: upward, downward, indirect. The con-aggravate was aimed to comprehend the despatch instituteing of Banner Chartered Bank. If any scant is root, the texture succeed be efficient to rectify deed. The con-aggravate succeed confront a befoulment to comprehend the regularity of the texture and its despatch regularity which succeed extension our comprehendledge and experiment. The con-aggravate has been produced superveneing a while the regularity fact con-over. The con-aggravate was produced superveneing a while the aid of aimless sampling. The scantling distance of the con-aggravate was 3. Their despatch diction is very consequenceive. They own very powerful despatch regularity. By removing the despatch separations shapeless remarkpotent plane supervisors and inferior plane supervisors they can do it rectify. They should enproductive their dignified despatch regularity. We ponder that superveneing doing these lifes they succeed be rectifyd. Page 7 of 25 1. 0 Chapter 1 : Introduction 1. 1 What is despatch? The interchange and discerning of aim is despatch. Despatch is past than babelieve imparting aim. It must too be silent. In a order in which one part utters babelieve German and another one do not comprehend German, the separate partical German succeed not be easily silent. Therefore must enclose twain the interchange and discerning of aim. Scrutiny indicates that impecunious despatch is probably the most frequently cited spring of interidiosyncratic engagement. Owing separates lay-out approximately 70 percent of their walking hour’s communicating-writing, lection, partical, listening-it seems reasonefficient to complete that one of the most inhibiting forces to lucky order deed is a succeeding a whiledrawal of powerful despatch. No orders can stop superveneing a whileout despatch: the interchange of aim shapeless its tonnage. It is babelieve through bestowting aim from one peculiar to another that notification that notification and effects can be conveyed. Communication, notwithstanding, is past than babelieve imparting aim. It must too be silent. In a order in which one part utters babelieve German and the others do not comprehend German, the separate partical German succeed not be easily silent. Therefore, despatch must enclose twain the interchange and the discerning of aim. An effect, no stuff how accompany-toable, is unsound until it is infectious and silent by others. Impeccable despatch, if tclose were such a life, would stop when a provision or an effect was infectious so that the invisible draw perceived by the receiver was correspondently the identical as that envisioned by the component. Page 8 of 25 Despatch serves lewd deep functions superveneing a whilein a order or texture: repress, motivation, tender biasedion, and notification. 1. Repress part demeanor. 2. Foster motivation for what is to be produced. 3. Contribute a loose for tender biasedion. 4. Contribute notification neglected to establish firmnesss. . 2 The mode of despatch Antecedently making too manifold unconcealedizations relating despatch and heights in communicating powerfully, it is neglected to comprehend the plane of despatch and despatch mode 1. 2. 1 Levels of Communication: • Intraidiosyncratic Top plane superintendence primarily supervenes inner firmness, so inner firmness depends on them on manifold sectors • Interidiosyncratic Average plane supervisors are fortuitously perceiven to establish some powerful textureal firmness • Extra peculiaral Despatch shapeless ethnical & nonethnical life • Organizational In texture remarkpotent plane habituateees supervene firmness. In this bank most of the firmnesss are supervenen by top plane superintendence • Dignified Speech Those speechs which are used succeeding a whilein matter-post. In this bank they usually use to dialogue one another they babelieve use tally or sister. • Cross-cultural In a cross-culture tclose are two divisions proud and low matter Page 9 of 25 • Mass: Print Media Electronics Media Organizational Website Antecedently despatch can supervene situate, a sentiment, biaseded as a missive to be conveyed, is neglected. It passes shapeless a component and a receiver. The missive is encoded and passed by a way of some balance to the receiver, who decodes the missive initiated by the component. The development is interchange of aim from one peculiar to another peculiar. The key tonnage of the despatch mode are (1) the component (2) encoding (3) the agent (4) decoding (5) the receiver (6) feedback. The component initiates a missive by encoding a provision. The missive is the express visible consequence from the components encoding. When we utter, the harangue is the missive. When we transcribe, the fitness is the missive. When we gesture the change-of-attribute of our contest and the biasedion of our visage are the missive. The agent is the balance through which the missive travels. It is chosen by the component, who must designate whether to use a dignified or indignified agent. Dignified agent are ruleic by the texture and bestow missive that are connected to the professional activities of tonnage. Other orders of missive, such as peculiaral or gregarious, supervene the indignified agent in the texture. These indignified agents are achieveing and issue as a vindication to separate choices. The receiver is the appearance to whom the missive is plained. But antecedently the missive is accepted, the part in it must be translated into a arpolish that can be silent by the receiver. The tramp is the decoding of the missive. Noises state despatch separations that disband the clarity of the missive. Examples of feasible din springs enclose perceptual heights, notification surfeit, semantic difficulties, or cultural unlikeness. The ultimate connect in the despatch mode is a feedback loop. Feedback is the cohibit on how lucky we own been in transferring our missive as former intended. It designates whether discerning has been achieved. Page 10 of 25 The despatch mode model: Figure 1. 1 The basic despatch mode Despatch can issue uprightly or indirectly. The upright lump can be exalt disjoined into downwatch and upwatch plainions. 1. 2. 2 Downwatch despatch Remarkefficacious plane supervisors are neighborly communal to the down plane habituateees. Top plane superintendence plainly gives any kinds of notifyation to the down plane supervisor are named downwatch despatch. Smoothly launched down plane despatch must own neglected. Despatch that issues from one plane of a order or texture to a inferior plane is a downwatch despatch. When we ponder of supervisors communicating superveneing a while habituateees, the downwatch model is the one we are usually pondering of. It’s used by order plainor and supervisors to subject-matter-out goals, providing job notifyations, inarpolish habituateees of policies and progresss, subject-matter out heights that neglect watchfulness and prprpropose feedback encircling deed. But downwatch despatch does not own to be unwritten or visage to visage continuity. When superintendence despatchs note to their habituateees settlement to guide them of the textures new morbid permission device, it’s using downwatch despatch. Page 11 of 25 From the team plainor to the part of her team, reminding them of an uphereafter deadline, is too downwatch despatch 1. 2. 3 Upwatch despatch Ground plane matter-postrs publish superveneing a while the mid-plane supervisors. Mid-plane supervisor publish superveneing a while their Divisional Directors. Employees can frankly publish superveneing a while remarkefficacious plane supervisors. When publishd superveneing a while the Remarkefficacious plane all aggravate observing the rules & maxim. Upwatch despatch issues to a remarkpotent plane in the order of texture. It’s used to contribute feedback to remarkable–ups, inarpolish them of journey towatch goal and veritably floating heights. Upwatch despatch keeps supervisors apprised of how habituateees feel encircling their jobs, coworkers and the texture in unconcealed. Managers too believe on upwatch despatch for effects on how lifes can be rectifyd. Some textureal stances of upwatch despatch are deed declarations prompt by inferior plane of superintendence for critique by average and top superintendence. Suggestion box, habituateee lie inspects, ameliorate – inferior discourse, and indignified ‘gripe’ sessions in which habituateees own the start to fulcontent and sift-canvass heights superveneing a while their boss or stateative of remarkpotent superintendence. 1. 2. 3 Inplain despatch Similar plane habituateers too polite-behaved-behaved publishd. Employees bounteously publish superveneing a while colleague’s very fortuitous speech, recognized demeanor. Grapevine is strictly prohibited Political chat is unpopular When despatch supervene situate shapeless part of the identical achievement order, shapeless tonnage of achievement orders at the identical plane, shapeless supervisors at the identical plane or shapeless any absolutely equiponderant peculiaral we define it as inplain despatch. Page 12 of 25 Inplain despatchs are repeatedly redundant to reserve period and mature coordination. In some fact, these inplain relevancyships are dignifiedly sanctioned. Past repeatedly they are ambagiously created to a narrow trip the upright hierarchy and accelerate renewal. So inplain despatch can from superintendence’s sentiment subject-matter, be cheerful or bad. Inplain despatch can be salubrious, in such fact they supervene superveneing a while the comprehendledge and stay of ameliorates. 1. 2. 4 Crosswise despatch Top plane superintendence can publish plainly superveneing a while the premise plane. Monthly deed critique consultation. Everybody can publish superveneing a while totalbody in this texture Figure 1. 2 Issue of despatchs Despatch Agent Despatch agent instrument the way of infectious any kinds of notification encircling this texture. Page 13 of 25 Tclose are two types of despatchs: a. b. Internal despatch agent External despatch agent. • Inner despatchs are: (a) Oral: Telephone, Intercom, Meeting, Presentation, Visage to visage, consultation (b) Written: Memo, declaration, graph, e-mail, note, accompany-to • External Communications are: (a) Oral: Telephone, intercom, Meeting, Presentation, Visage to visage consultation, Press Briefing (b) Written: Memo, declaration, graph, e-mail, note, accompany-to, proposal, annual declaration, leaflet 1. 3 Neglect of despatch The despatch narrowhereafter of habituateees and the concern of despatch in matter interpret why one should achievement to rectify despatch skills. Whatever lie one has in matter, deed succeed be judged amply by his/her power to publish. If one can publish polite-behaved, he/she is affectly to be rewarded superveneing a while directionion. And remarkpotent the directionion, past neglect of despatch power. The declaration is clear; seemly despatch skills rectifys befoulments for achievement in matter. Despatch is very abundantly weighty in matter; matteres neglect and neglect mob superveneing a while cheerful despatch skills. Declaration of the concern of despatch in matter is root in solid inspects of executives, recruiters and academicians conducted in new years. Without exclusion, these inspects root despatch ranking at or neighboring the top of the matter skills neglected for achievement. Page 14 of 25 1. 4 Barriers of despatch A sum of separations can clog or disband powerful despatch. Some causes for separations are, sentimently manipulating notification for getting past permission, introduceing the notification inveterate on peculiaral discernings etc. Barriers are 3 types: 1. Intraidiosyncratic 2. Interidiosyncratic 3. Organizational 1. Intraidiosyncratic separations: Wrong assumptions Varied perceptions Differing backpremise 2. Interidiosyncratic arriers: Scant lexicon Incongruity of unrecorded and nonunrecorded missives Despatch selectivity 3. Organizational separations: Notification surfeit Emotions Speech 1. 5 Introduction of the texture Banner Chartered Bank started its matter in Bangladesh in 1948, start its primitive constituent in the harbor city of Chittagong. The bank increasingly invested in mob, technology and antecedent as its matter grew in relevancy to the country’s monied Page 15 of 25 orderment. At introduce the bank has 6 matter-posts in Dhaka Chittagong and Sylhet, including the country’s babelieve offshore banking individual succeeding a whilein the Dhaka Exharbor Processing Zone at Savar. Extensive comprehendledge of the dispense and redundant expertise in a remote polish of financial services underline our force to institute matter opportunities for urbane and institutional clients at settlement and aloof. Continuous upgrading of technology and repress regularitys has enabled the bank of prprpropose new services, which enclose choice ATMs and Phone banking. Banner Chartered’s services in Bangladesh, polishs from Idiosyncratic & Urbane Banking to Institutional Banking, Treasury and Custodial services. 1. 6 Objectives The con-aggravate was aimed at the superveneing appearanceives: A. Primary appearanceive: To understand encircling the despatch instituteing of Banner Chartered Bank B. Secondary appearanceives: To fulcontent the despatch strategies of Banner Chartered Bank To confront out the inner despatch separations (if any) of Banner Chartered Bank To confront out their apprisedness plane of the separations To propose remedies for rectifyment To confront out the lump despatch diction or strategies To root out the impression of gender unlikenesss succeeding a whilein the texture To confront out the impression of cultural unlikenesss succeeding a whilein the texture 1. Scope Aftercited making the declaration some benefits succeed be tclose for twain the texture and us. Page 16 of 25 17. 1 Scope for Banner Chartered Bank: If any scant is root in their texture the superintendence succeed confront a way to exertion-out their height superveneing con-overing our declaration. They succeed be efficient to establish their texture’s regularity of despatch past powerful and the texture succeed be efficient to rectify deed. 17. 2 Scope for the scrutinyers: The con-aggravate succeed confront a befoulment to comprehend the regularity of the texture and its despatch regularity very polite-behaved-behaved which succeed extension our comprehendledge and experiment. Thus it succeed aid instituteing our history. 1. 8 Scrutiny regularityology of the declaration Declaration is a situate of fexpress fitness inveterate on declaration, containing unconfused notification on detail theme o Dignified in constitution and written for biased auditory o Discusses the theme at profoundness and contains omissions and adviseations if required The con-aggravate has been produced superveneing a while the regularity fact con-over. Rather than using scantlings and superveneing a stubborn protocol to inquire scant sum of variables, fact con-aggravate regularitys implicate an in-depth, longitudinal scrutiny of a unique occurrence or event: a fact. They contribute a regularityatic way of seeming at events, collecting postulates, analyzing notification, and declarationing the developments. As a development the scrutinyer may shape a sharpened discerning of why the occurrence happened as it did, and what faculty befit weighty to seem at past profusely in closeafter scrutiny. Fact studies advance themselves to twain generating and testing hypotheses. As we did not own satisfactory period to go for questionnaire inspect, we superveneglect the regularity fact con-over. Page 17 of 25 1. 8. Scantling Small part of the sum population which is considered to be the stateative of the sum population is named the scantlings and the mode through which the scantlings are chosen is named sampling or sampling progress. Tclose are two types of sampling: 1. Random: To supervene the intersentiment of the peculiar availefficient 2. Purposive: To supervene intersentiment of mob whom one neglects to The con-aggravate was produced superveneing a while the aid of aimless sampling as owing purposive sampling was not feasible due to unavailability. The scantling distance of the con-aggravate was 3. 1. 8. 2 Fact con-aggravate We took visage to visage confabulations. We went to Banner Chartered Bank Islamic Banking Centre Constituent which is situated in Gulshan Avenue. We dialogueed to the three mob of peculiaral advance exception separately. We asked them the identical questions and got answers. Aftercited getting their answers we unconfused the three facts and learned the facts to grasp the firmness. 1. 9 Limitations The con-aggravate was produced in a very narrow period when we and the habituateees of The Banner Chartered Bank twain were very occupied. They at primitive deprived dialogueing to us but superveneing assuring that insufficiency period of them succeed be supervenen they agreed to encounter. So, we were unefficient to ask them manifold questions which faculty be weighty for the valuation and decent omission of the declaration. Page 18 of 25 2. 0 Chapter 2 : Presentation of Cases We did three fact studies inveterate on the three confabulations of the habituateees of Banner Chartered Bank. The facts are consecrated below: Fact con-aggravate 1 Md. Sajjadur Rahman Consequence dispenseing matter-postr B. Sc. & M . Sc. in Mathematics Unsecured advance consumer Banking Division He achievements in banner charted bank for two years antecedently closeafter close he achievemented as a dispenseing matter-postr in HSBC bank for two years. In this con-aggravate they said their all despatchs is visage to visage. They continuity superveneing a while their remarkpotent plane boss superveneing a while e-mail and they too said they continuity their next boss visage to visage. When they despatch any e-mail to their boss it honest affect a SMS tclose are no unredundant thighs there. But when they despatch any e-mail to their boss its supervenes period to get the replication . In this con-aggravate they too said they wheedle their manful habituateees as tally and femanful habituateees as sister. Tclose is no sir or madam addressing through the gross texture. In this con-aggravate we too see that they supervene the despatch agents are up watch, down watch and indirect. Most of period they use the unrecorded despatch to their habituateees and it is visage to visage. He too said tclose is no non unrecorded despatch use their assembly. But someperiod they use babelieve e-mail for their boss in grave predicament. Some period they go for trip in contrariant countries but total one does not get befoulment. The peculiar who content a insufficiency credits babelieve they can connect the trip. In 2006 he trip in Thailand. He is amiable of tclose despatch diction. Page 19 of 25 Case con-aggravate 2 A. M. Sadeeque Hassan Consequence Marketing Administrative BBA, MBA Deep in Marketing Unsecured advance consumer Banking Division In this con-aggravate they said tclose are very brief bit separation to their assembly for stance they do not wheedle their boss superveneing a while unsuitefficient period. Remarkpotent plane boss replication their e-mail very tardy. In this con-aggravate we too comprehendn femanful are past locomotive than manful. Even femanful achievement on Friday when manful are rest tclose period by visiting or gossiping. In terminal month one femanful are getting awatch by doing her best deed. She mode 454 polish in one month. It is a neighborly achievement environment as a development it plays a momentous role in despatch mode. Tclose are too some inner despatchs to habituate to habituate affect visage to visage, telephone, fickle. He was too content the credits as a development he could connect the trip of Thailand in 2006 . He is too amiable of tclose despatch diction. Fact con-aggravate 3 Md. Fayssal Hossain Assistant Consequence Marketing matter-postr Honors Masters in Marketing Unsecured advance consumer Banking Division In this con-aggravate they said that they can dialogue to their remarkpotent plane example plain visage to visage or phone. Tclose are too down watch, remarkefficacious watch and absolute despatch. In banner charted bank all achievement has been produced by order achievement and total order connect as a team. Tclose are a plainor of each team and all the order supervene the plainor. Page 20 of 25 Some period they arpolish picnic or countenance and the all tonnage accompany the countenance or picnic. It aids to publish superveneing a while other and carry the despatch separations superveneing a while remarkefficacious plane and inferior plane habituateees. In this period boss are bounteous superveneing a while their habituateees. That reanimation regularity is powerful for rectify habituateee habituateer relevancyship He was too contenting the credits as a development he could connect the trip of terminal year in china superveneing a while tclose administrative trip. He is too amiable superveneing a while tclose Despatch diction. Page 21 of 25 3. 0 Chapter 3: Analysis Aftercited con-overing the facts we came to comprehend encircling the texture’s despatch instituteing. Their despatch diction is very consequenceive. They own very powerful despatch regularity. All of them agreed superveneing a while their answers. That partizes their individualy and powerfulness of despatch. They all agreed that their texture supervenes visage to visage despatch most of the period. Telephone is too a deep communicating atom. Unwritten despatch is used past that’s why they are bounteousr. They use visage to visage despatch they too said their manful habituateees as tally and femanful habituateees as sister. Tclose are no sir or madam addressing through the gross texture. Most of the period they use the unrecorded despatch Tclose is too downward, upward, and absolute despatch. It is a neighborly achievement environment as a development it plays an weighty role in the gross despatch mode. Some period the texture arpolish picnic or countenance the all part accompany the countenance. The reanimation regularity is powerful for rectify habituateee habituateer relevancyship. Some they go for trip in contrariant countries. Although they are amiable superveneing a while their despatch diction but calm?} tclose are some separations to publish superveneing a while their remarkpotent plane boss. Their dignified despatch diction is not impeccable through which they publish superveneing a while their boss. Page 22 of 25 4. 0 Chapter 4 : Omission The declaration on ‘The Despatch Constituency of Banner Chartered Bank’ was very advantageous to us for our experiment. We came to comprehend encircling the despatch instituteing of a celebrated texture. Their despatch diction is very consequenceive. They own very powerful despatch regularity. The despatch diction of total exoteric texture should supervene the instituteing. We are exquisite to our road schoolmistress for giving us such an start to do the declaration and enproductive to our comprehendledge to a accompany-toefficacious distance. Page 23 of 25 5. 0 Chapter 5 : Recommendations Inveterate on our confrontings, we now advise the superveneing• They should carry the despatch separations shapeless remarkpotent plane supervisors and inferior plane supervisors • Their men should achievement resembling to their women • They should enproductive their dignified despatch diction Bibliography Raman, M. , & Sharma, S. (2004). Technical Communication: Principles and Practice. New Delhi: Oxford University Press Research. (2007). Retrieved on December 3, 2008 from http://en. wikipedia. org/wiki/Research Robbins, S. P. , & Judge, T. A. (2007). Organizational Behavior. New Delhi: Prentice Hall. StandardChartered Bank (2004). Retrieved on 3rd December 2008 from http://www. bannerchartered. com/bd/ Page 25 of 25