Information technology management

Smart Airport Passenger Processing System (SAPPS) will replace the human administered, ID control, Airport check-in and boarding-pass processes. The new airport will have faster process timing and better security with SAPPS. The passenger will not interact with any officer at this new airport. Once SAPPS installed, the passenger will walk through a passage surrounded by cameras, microphones and other remote readers to do “ID control, Airport check-in and boarding-pass process” all at the same time
QUESTION 1 : What is the difference between management and leadership?  Assume you have two “hypothetical personalities “, Person A is to represent the leader of SAPPS and person B is a manager in SAPPS project. Use these “hypothetical personalities “and give examples of that they will do in SAPPS.
QUESTION 2 : SAPPS is going to be expanded in different part of the world. Some airports in Central Asia and Middle East would like to have SAPPS in their airports. At this point, you will be engaging with people from different cultures and languages.  What are the challenges that you might going to face while dealing with these international projects? List the challenges and given one example for each.
QUESTION 3: Use your research skills to learn more about “Quality Tools for Process Improvement” and select one of them for development and implementation of SAPPS

a) Explain the tool and its benefits
b) Explain at which section of the implementation of SAPPS you would use this tool

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